Effective Date: 31 October 2026 · Last Updated: 31 October 2026
The House of Vrindavan ("THV", "we", "our", or "us") is committed to protecting the privacy, confidentiality and security of personal information shared with us by our customers, prospective customers, business partners, website visitors and other individuals.
This Privacy Policy explains how we collect, receive, use, process, store, disclose, transfer and protect personal information when you:
This Policy is intended to comply with applicable Indian data protection and information technology laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), the Digital Personal Data Protection Rules, 2025, as and when their respective provisions become applicable, the Information Technology Act, 2000, applicable rules and other relevant laws.
Where applicable, this Policy also addresses privacy requirements under the European Union General Data Protection Regulation (GDPR), UK GDPR, applicable electronic communications and marketing laws, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable international privacy regulations.
By accessing our website or voluntarily submitting your personal information through our communication channels, you acknowledge that you have been provided access to this Privacy Policy.
Where consent is required under applicable law, we will obtain the appropriate consent separately. Merely accessing this Policy or browsing our website does not constitute consent to receive promotional communications.
Depending on your interaction with THV, we may collect the following categories of personal information.
We collect precise location information only where it is voluntarily provided or where you expressly enable a location-related feature that requires it. We do not intend to continuously track your device location.
When you submit a corporate gifting or other gifting enquiry, we may collect:
If you proceed with an order, we may collect:
Payment card information and other sensitive payment credentials are generally processed by authorised payment service providers. We do not intend to store complete card numbers, CVVs or banking authentication credentials on our own systems.
We may retain relevant communications exchanged through:
This information helps us respond to enquiries, maintain business records, provide customer support and manage ongoing commercial relationships.
When you visit our website, certain information may be collected automatically, depending on the technologies deployed on the website.
This may include:
This information may be collected through cookies, website hosting services, analytics tools and other technical technologies.
We may collect personal information through the following channels:
When you submit an enquiry, contact form, quotation request or other information through our website, we collect the information you voluntarily provide.
THV may use Meta advertising services, including Facebook and Instagram Lead Generation Ads.
When you submit a lead form through these platforms, information such as your name, email address, mobile number, WhatsApp number, company name and other requested details may be shared with THV by the respective platform.
The collection and processing of information by Meta are also governed by Meta's applicable privacy policies and terms.
THV will process the information received through these advertisements in accordance with this Privacy Policy and the purposes disclosed in the relevant lead form.
We may receive personal information when you interact with our business pages, advertisements, promotional campaigns, lead forms or direct messages on LinkedIn and other social-media platforms.
Information collected by these platforms independently is governed by their respective privacy policies.
If you contact us through WhatsApp or telephone, we may collect your mobile number, name, messages, enquiry details and other information voluntarily shared during the interaction.
Information shared through emails, including attachments, business details, quotation requests and other correspondence, may be retained for business and communication purposes.
We may receive business contact information through authorised business referrals, corporate introductions, business networking and other lawful sources.
Where required by applicable law, we will ensure that such information is obtained and used on an appropriate lawful basis and that individuals receive the necessary privacy information.
THV uses personal information only for legitimate, specified business purposes and in accordance with applicable law.
These purposes include:
Where permitted by applicable law and subject to any required consent, we may use your information to:
You may opt out of promotional communications at any time.
We may use advertising and analytics tools to:
Where required by applicable law, we will obtain consent before deploying non-essential cookies, advertising pixels or similar tracking technologies.
We may process and retain relevant information to:
THV respects your right to control how your personal information is used.
By submitting an enquiry, you authorise us to use the information reasonably necessary to respond to that enquiry and manage the related business interaction, subject to the applicable legal basis.
However, submitting an enquiry does not automatically constitute consent to receive unlimited promotional communications.
Where consent is required, particularly for promotional emails, WhatsApp messages, SMS, telephone marketing, cookies or other electronic marketing activities, we will seek separate and appropriate consent.
You may choose whether to receive promotional communication through available preference options.
You can withdraw your marketing consent at any time by:
Withdrawal of marketing consent will not affect the processing of information required to fulfil an existing order, comply with legal obligations or exercise or defend legal claims.
THV does not sell, rent or commercially trade personal information to third parties.
However, we may share relevant information with trusted third parties where reasonably necessary for the operation of our business, fulfilment of customer requirements or compliance with applicable laws.
These may include:
We may share relevant order specifications, product quantities, customisation requirements and other necessary information with suppliers and manufacturers involved in fulfilling an order.
We may share recipient names, telephone numbers, addresses and delivery instructions with courier companies, transporters and logistics providers to facilitate delivery.
We may use third-party service providers for:
These providers may process personal information on our behalf in accordance with their contractual obligations and applicable law.
We may share limited information or use platform-provided advertising tools to measure campaigns, manage enquiries and conduct permitted advertising activities.
Where required, such sharing or processing will be subject to appropriate consent and privacy controls.
We may disclose relevant information to our accountants, auditors, lawyers, consultants and other professional advisers where necessary for legitimate business, legal or compliance purposes.
We may disclose personal information where required by law, regulation, court order, legal process or a valid request from a competent governmental authority.
In the event of a merger, acquisition, restructuring, transfer of business or sale of assets, relevant information may be transferred to the acquiring or successor entity, subject to applicable legal requirements and appropriate safeguards.
We expect third-party service providers handling personal information on our behalf to maintain reasonable security measures and use such information only for authorised purposes.
In corporate gifting and event gifting transactions, customers may provide information relating to employees, clients, business partners, wedding guests or other intended gift recipients.
Such information may include:
Customers providing such information are responsible for ensuring that they have the appropriate authority and lawful basis to share the information with THV for the stated purpose.
THV will use recipient information only to coordinate, customise, dispatch and deliver the relevant gifting requirements and for related legitimate business purposes.
We do not intend to use recipient information for unrelated promotional activities unless the recipient separately provides the necessary consent or another lawful basis applies.
Our website may use cookies, pixels, tags and similar technologies to improve website functionality, analyse usage and support permitted marketing activities.
These technologies may include:
You may manage or disable cookies through your browser settings and, where provided, our website cookie preference mechanism.
Where legally required, non-essential cookies and advertising trackers will be activated only after obtaining the appropriate consent.
Disabling certain cookies may affect some website functionalities.
THV is based in India and primarily operates from Bengaluru, Karnataka.
However, we may use technology, communication, cloud hosting, analytics and advertising service providers that operate in India or other countries.
Consequently, personal information may be processed or stored outside India depending on the location and infrastructure of the service providers engaged by THV.
Where personal information is transferred internationally, THV will take reasonable steps to ensure that such transfers comply with applicable Indian and international data protection requirements.
Where GDPR or UK GDPR applies, we will use an appropriate transfer mechanism or safeguard where required, such as an adequacy decision, applicable contractual safeguards or another legally recognised mechanism.
We will also comply with applicable Indian restrictions or conditions relating to cross-border transfers of personal data.
THV retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Our proposed retention practices are:
| Information category | Proposed retention |
|---|---|
| General website enquiries | Up to 24 months after the last meaningful interaction |
| Unconverted sales enquiries | Up to 24 months after the last meaningful interaction |
| Marketing preferences and consent records | Until withdrawal, with necessary suppression records retained |
| Customer and order records | As required under applicable tax, GST and accounting laws |
| Delivery recipient information | Only for the fulfilment period and necessary post-delivery support, unless legally required |
| Website analytics and technical logs | As per the applicable provider's retention settings and business requirements |
| Legal disputes and compliance records | Until the matter is resolved and applicable limitation or statutory retention requirements are met |
Once personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal obligations.
THV takes reasonable technical and organisational measures to protect personal information against:
Depending on the systems and services used, safeguards may include:
We expect our employees, contractors and authorised third-party service providers to handle personal information responsibly.
However, no website, electronic transmission, cloud infrastructure or storage system can be guaranteed to be completely secure.
THV therefore cannot guarantee absolute security against every possible cyberattack, unauthorised access or technical failure.
In the event of a personal data breach, THV will take appropriate steps to investigate, contain, mitigate and report the incident to the relevant authorities and affected individuals where required by applicable law.
Depending on your location and the applicable laws, you may have certain rights concerning your personal information.
These may include:
You may request information about the personal data held by THV and how it is being processed.
You may request correction of inaccurate, incomplete or outdated personal information.
You may request deletion of personal information where permitted by applicable law.
However, we may retain information where necessary to comply with legal, tax, accounting or other statutory obligations, or to establish, exercise or defend legal claims.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal will not affect processing lawfully carried out before the withdrawal.
Where applicable, you may object to certain processing activities, including direct marketing.
Where applicable under the relevant privacy laws, you may request restriction of certain processing activities.
Where GDPR or other applicable laws provide such a right, you may request a copy of your personal information in an appropriate portable format.
You may raise a privacy-related complaint with THV using the contact details provided below.
Where provided under applicable Indian law, you may nominate another individual to exercise your rights in accordance with the applicable legal requirements.
We will verify the identity and authority of individuals making privacy requests before disclosing, correcting or deleting personal information.
We will respond within the timelines prescribed by applicable law.
Our website may contain links to third-party websites, social-media platforms, payment providers and other external services.
These platforms may have their own privacy policies, terms and data collection practices.
THV does not control the independent privacy practices of such third parties.
Users are encouraged to review the applicable privacy policies before sharing personal information with external platforms.
This includes, but is not limited to:
THV primarily operates as a corporate, business and adult-consumer gifting service.
Our website and services are not intentionally directed towards children.
We do not knowingly collect personal information directly from children in circumstances where parental consent or other safeguards are required under applicable law.
If we become aware that personal information has been collected from a child in violation of applicable requirements, we will take appropriate steps to address the issue, including deletion where legally required.
Information relating to gift recipients who are minors will be processed only where necessary for the relevant gifting or delivery purpose and in accordance with applicable law.
THV respects the communication preferences of its customers and prospective customers.
We may send transactional and service-related communications necessary to respond to enquiries, process orders and provide customer support.
Promotional communications may include:
Where consent is required, promotional communication will be sent only after obtaining the appropriate consent.
You may opt out of marketing communications at any time through the unsubscribe or opt-out mechanisms provided in our communications or by contacting us directly.
We will take reasonable steps to honour your preferences and maintain suppression records to prevent further promotional communications after an opt-out.
An opt-out from promotional communication will not prevent us from sending essential transactional, legal, security or order-related communications.
Where THV is subject to the California Consumer Privacy Act, as amended by the California Privacy Rights Act, or other applicable international privacy legislation, additional rights may apply.
These may include:
THV does not sell personal information for monetary consideration.
If THV engages in any activity that qualifies as a sale or sharing of personal information under applicable law, the relevant disclosures and legally required opt-out mechanisms will be provided.
Where applicable, requests under international privacy laws may be submitted through the contact details specified in this Policy.
For questions, complaints, requests relating to personal information, withdrawal of consent, correction or deletion requests, or any other privacy-related concerns, you may contact:
The House of Vrindavan
Website: https://thehouseofvrindavan.com/
Email: thehouseofvrindavan@gmail.com
Telephone / WhatsApp: +91 8770986085
Location: Bengaluru, Karnataka, India.
Grievance and Privacy Contact
The above email address shall serve as the initial contact point for privacy-related grievances and requests.
THV will designate and publish the details of its formally appointed Grievance Officer or other designated privacy contact where required under applicable law.
Please include the following information in your request:
We may request reasonable identity verification before processing a request.
We will endeavour to acknowledge and resolve privacy-related requests within the applicable statutory timelines.
Where a complaint mechanism or regulatory authority is available under applicable law, you may also approach the relevant authority after following the applicable grievance procedure.
THV reserves the right to modify, update or revise this Privacy Policy from time to time to reflect:
The updated Policy will be published on our website with the revised effective or last-updated date.
Where material changes affect the manner in which personal information is processed, we will provide additional notice or seek fresh consent where required by applicable law.
Users are encouraged to review this Policy periodically.
This Privacy Policy shall be governed by the laws of India, subject to the mandatory application of privacy and data protection laws applicable in other jurisdictions.
Any disputes arising in connection with this Policy shall be subject to the jurisdiction of competent courts in Bengaluru, Karnataka, India, subject always to applicable statutory rights and mandatory jurisdictional requirements.
Nothing in this Policy is intended to exclude or limit any privacy rights that cannot legally be excluded or limited under applicable law.
At The House of Vrindavan, we value the trust placed in us by our customers, business partners and website visitors.
We are committed to handling personal information responsibly, transparently and securely, and to using it only for legitimate business purposes in accordance with applicable laws.
The House of Vrindavan — Thoughtful Gifting. Meaningful Connections.
Website: https://thehouseofvrindavan.com/
Email: thehouseofvrindavan@gmail.com
Phone / WhatsApp: +91 8770986085
